ParkingShare Booking Guarantee
If something goes wrong with a booking made through ParkingShare, you may be refunded in full.
You are covered if:
- The space is not available or not accessible at your booking start time, or
- The listing has a significant error (for example, wrong address or a materially different space), or
- Your vehicle does not fit in the space, and your vehicle details matched the size or height limits stated in the listing.
How to report an issue
- Report it within 2 hours of your booking start time (or, for a problem you could not have known about earlier, within 24 hours of the booking start time).
- Go to your bookings, select the booking, then "Report an issue".
- Describe what happened and add photos, messages or other evidence where possible.
What happens next
- We pause the Host payout for that booking while we review it.
- We may ask both you and the Host for more information.
- If your claim is approved, you receive a full refund of the amount you paid for that booking, including the service fee and GST on that fee.
- Refunds are returned to your original payment method. The time it appears depends on our payment provider and your bank.
Not covered
- Change of mind or a change of plans
- Fines, towing, or damage caused by you or other people
- Costs for alternative parking, transport or storage
- Claims reported outside the time limits above
- Claims that are false or misleading (we may suspend the account)
This Guarantee is in addition to your rights under the Australian Consumer Law, which cannot be excluded.