Privacy Policy

We collect personal information you provide when you register, list a space, or make a booking:

• Full name, email address and Australian mobile phone number
• Residential or business address, and listing addresses (suburb, state, postcode)
• Australian Business Number (ABN) for hosts, where provided
• Identity and verification details you supply during onboarding
• Booking details, payment amounts and transaction references
• Listing content: photos, descriptions, pricing and availability

Payment card details are processed by our payment provider and are never stored on our servers.

• To create and manage your account and verify hosts and guests
• To process bookings, escrow payments, refunds and host payouts
• To show relevant spaces near your searched location
• To communicate booking confirmations, access codes and support messages
• To meet legal, tax, accounting and dispute-resolution obligations
• To improve the platform, prevent fraud and keep users safe

We share limited personal information with trusted providers only as needed to operate the platform:

• Airwallex — payment processing, escrow holding and host payouts. Airwallex handles payment and payout information under its own privacy policy and security obligations.
• Google Maps / Google Places — address autocomplete, geocoding and map display. Searches you type may be sent to Google to resolve locations.
• Hosting and database providers — secure storage of account and booking data.

We do not sell your personal information. Some providers may process data overseas; where they do, we take reasonable steps to ensure your information is handled consistently with the APPs.

We use encryption in transit, access controls and row-level security in our database to protect your information. Payment details are tokenised by our payment provider.

We retain account and booking records for as long as your account is active and as required by Australian tax and corporate record-keeping laws (generally up to 7 years for financial records), after which data is deleted or de-identified.

Under the Privacy Act 1988 (Cth) you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Request deletion of your account and associated personal data, subject to legal retention requirements
• Complain about our handling of your information

To exercise any of these rights, contact us via the Partnership / Business Inquiries form on this site or by writing to Aplus Service Pty Ltd, 57 Raws Crescent, Hume ACT 2620. We respond within 30 days.

If you believe we have breached the Australian Privacy Principles, contact us first so we can resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this Privacy Policy from time to time. The current version is always available at /privacy, and material changes will be notified through the platform. Continued use after a change takes effect constitutes acceptance.